I often ask businesspeople, "Who is your targeted market, your ideal customer?" Most of the time the answer I receive is a disappointing, "Everybody."
Naturally we all want to sell our products and services to as many prospects as possible, but let's face it, we can't sell to everyone -- especially if we have a limited promotional budget. The problem of trying to appeal to everybody is that your message becomes so diluted it becomes irrelevant to all instead of important to some.
So we have to identify and define a targeted ideal customer, develop methods to attract them and become important to them. In marketing terms, this is called niche marketing. It is effective because if your marketing communicates well to those ideal prospects, they will realize the benefits of buying from you.
It is far less expensive to market to a narrow niche than it is to attempt to attract everybody. It is far easier to develop a brand that resonates with a narrow niche than one that attracts everybody. It is far easier to develop customer service and retention programs that the narrow niche will react positively to than programs designed for everybody. It is far easier to become a big fish in a small pond than becoming a mid-size fish in an ocean.
Marketing to a specific niche requires that the targeted market is clearly defined and identified and that through research, it is determined that the niche is large enough to support your ambitions. Once the prospects are defined and identified, a strategy to reach those prospective ideal customers is created, tested and, assuming the tests are successful, the strategy is implemented.
When those targeted ideal customers start buying, the service and retention programs you designed to keep them returning to buy from you kick in and you are then successfully marketing to a specific niche.
Yes, I know that this is much easier said than done, but I can assure you that this process is far more effective and successful attempting to sell to "everybody."
Opinions are solely the writer's. Larry Galler, of Larry Galler & Associates, is a marketing and management consultant for small and mid-size companies. For more information or to get his free report, "Tolerations driving you nuts? Eliminate them now!" contact larry@larrygaller.com or call (219) 464-9463.
Posted in Local on Sunday, July 5, 2009 12:00 am
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