The Better Business Bureau doesn't hand out its highest honor lightly. This year, M&M Home Remodeling Services joined a select group of Illinois businesses recognized with the 2025 Torch Award for Ethics—an achievement that speaks volumes in an industry where trust can be hard to find.
What the Award Means
The BBB Torch Award represents something bigger than a plaque on the wall. Out of over a hundred fully vetted entries, only a handful of companies receive this recognition each year. Steve Bernas, president and CEO of the BBB of Chicago and Northern Illinois, explains that while the BBB seal marks a better business, Torch Award winners demonstrate something more: extraordinary ethical standards across four critical areas—character, culture, customers, and community.
"The Torch Award is the premier award the BBB can present to a company," Bernas said. "These companies represent the highest level of dedication to four key attributes including character, culture, customers, and community."
Nearly Five Decades of Doing Business Right
Since 1976, M&M Home Remodeling Services has built its reputation on roofing, siding, windows, doors, and gutter installation across Illinois and Indiana. That's nearly 50 years of showing up for homeowners when their roofs leak, their windows fail, or their siding needs replacement.
Keith Viramontes, Residential Sales Director at M&M, sees the award as validation of the company's core approach. "Receiving the Torch Award is an incredible honor for our entire team," Viramontes said. "Our mission has always been to treat every homeowner with honesty, transparency, and respect. This recognition reflects the integrity our team brings to every project and every customer interaction."
Why Ethics Matter in Home Remodeling
Anyone who's hired a contractor knows the anxiety that comes with it. You're letting strangers into your home, spending significant money, and hoping the work gets done right. The home remodeling industry has its share of horror stories—projects that drag on, costs that balloon, quality that disappoints.
M&M's BBB Torch Award signals something different. It means transparent pricing. It means showing up when promised. It means standing behind the work with industry-leading warranties. For homeowners considering roofing services, window replacement, or siding installation, that kind of verified ethical track record matters.
Serving Multiple Markets with the Same Standards
While many homeowners in Crete and across the Chicago area know M&M for residential work, the company also serves multi-family properties and commercial clients. The same ethical standards apply whether they're replacing windows on a single-family home or handling commercial roofing for a business complex.
This versatility, combined with premium materials and exceptional craftsmanship, has helped M&M build lasting relationships with property owners across the region. The company continues to invest in its employees and the communities it serves—commitments that the BBB evaluation process specifically examines.
What Comes Next
Recognition like the Torch Award doesn't change M&M's day-to-day approach. The company will continue handling roof repair, gutter installation, and full exterior renovations the same way it has for decades. But for homeowners and property managers researching contractors, the award provides independent verification of what M&M's customers have experienced firsthand.
If you're planning exterior home improvements or need roofing services in the Chicago area, working with a BBB Torch Award winner means working with a company that's been vetted at the highest level. Visit m-mcorp.com to learn more about M&M Home Remodeling Services, or call (708) 756-7800 to discuss your project. You can also connect with them on Facebook, Twitter, Instagram, or YouTube.
Lee Enterprises newsrooms were not involved in the creation of this content.
